EPAV DESK · REFUND POLICY

Version 1.0 · Effective from 9 October 2026

Operator: NeriusCognitaren OÜ, registry code 17503018, Sepapaja tn 6, 15551 Tallinn, Harju maakond, Estonia
Refund requests: support@epavdesk.com

This policy is part of the EPAV Desk Terms of Service.

1. Who pays whom

Subscriptions to EPAV Desk are sold by creem (Armitage Labs OÜ, Estonia) as merchant of record: creem takes the payment, issues the invoice and handles VAT. Refunds are also paid out by creem, to the payment method you used. We decide on refund requests under this policy and ask creem to carry them out. creem's Buyer Terms (https://www.creem.io/buyer-terms) also apply to the payment, and creem may also refund a payment under them.

2. Try before you pay

Every new Site starts with a 7-day trial, free of charge and without a payment card. Please use it to decide whether EPAV Desk suits you before you pay.

3. When we refund

We refund in full or in part when:

• you were charged by mistake, for example twice for the same month, or after the paid period of a subscription you had cancelled;
• we materially reduce the core functions of your paid plan and do not restore them within a reasonable time (Section 3.3 of the Terms): the unused part of the paid period;
• you object to a new Sub-processor and we cannot offer an alternative (Section 7.4 of the Data Processing Agreement), or cancel because a change of the Terms or the Data Processing Agreement materially reduces your rights: the part you prepaid for the time after cancellation;
• we end your subscription for convenience (Section 10.7 of the Terms): the unused part of any prepaid period;
• the law requires a refund.

4. When we do not refund

Outside Section 3, payments are not refunded:

• Cancellation takes effect at the end of the paid period. Everything keeps working until then, so the unused part of the month is not refunded.
• Moving to a higher plan is charged for the rest of the month and is not refunded when you later cancel.
• The AI budget of your plan is a monthly allowance, not money held for you. An unused budget is not refunded and does not carry over.
• Overage invoices on Ultra charge for what was used, and are not refunded unless they were wrong.
• Third-party charges, such as Meta's charges for WhatsApp messages or your own AI provider's fees, are between you and them.
• Ending for a breach of the Terms or the Acceptable Use Policy.

5. How to ask for a refund

Write to support@epavdesk.com with the subject "Refund request", the email address of your cabinet, and the date and amount of the payment (from creem's receipt). We reply within 3 business days. When a refund is agreed, creem pays it to the original payment method; how long it takes to arrive depends on your bank.

6. Disputes with your bank

Please write to us, or to creem as its Buyer Terms ask, before you start a chargeback. A chargeback that turns out to be unjustified may lead to suspension until it is resolved (Section 15.1 of the Terms).

7. Changes

Changes to this policy follow Section 22 of the Terms. A change never applies to a payment made before it takes effect.